Personal Details

It entails your name, contact number, email address, date of birth, and other personal information shared during booking appointments or inquiries.

Medical Information

This includes consultation notes, medical records, reports, and any other information needed to provide you with healthcare services.

Technical Data

In addition, we might gather technical information, including your IP address, browser type, device information, and website usage. Analytics cookies may also be utilised.

2. How We Use Your Information

Your information is used to:

• Schedule and manage appointments
• Provide medical consultations, diagnoses, and treatments
• Coordinate care between relevant departments
• Send appointment reminders or important service updates
• Improve our website and overall patient experience
• Process secure payments when needed

Your medical information is used strictly for healthcare purposes.

3. When We Share Information

Liverpool Clinics does not sell or share your information for marketing.

We may share information only:

• With licensed healthcare professionals participating in the delivery of your health services
• With trusted service providers such as booking systems, payment processors, or analytics tools
• When required by UAE law
• To meet healthcare or regulatory requirements

Any third party we work with must adhere to strict confidentiality and data protection standards.

4. How We Protect Your Data

We use strong administrative, technical, and physical safeguards to protect your information from:

• Unauthorized access
• Misuse or disclosure
• Loss or alteration

Where necessary, we use secure systems and encryption to protect your data.

5. Your Rights as a Patient

You have the right to:

• Access the personal or medical information we hold about you
• Request corrections or updates
• Request deletion of certain information, when allowed by law
• Withdraw consent for non-essential data use

6. Cookies and Website Analytics

We may use cookies and basic tracking tools to understand how our website is used and to improve the experience for visitors. You can turn off cookies in your browser settings at any time.

7. Changes to This Policy

This privacy policy may be amended or updated from time to time to accommodate technological advancements or changes in regulations and/or clinic services. You can always find the most current version of this privacy policy on this webpage.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, you can reach us at: